City of Riverside Approves Plan to Help Businesses With Utility Costs
Released 01/20/2021
New program allows businesses hurt by COVID-19 to apply their deposits to their account balance
RPU Customer Service Lobby Hours (Effective March 31, 2021)
Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 10:00 a.m. – 2:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed
*Masks will be required and temperature checks will be performed.
Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).
RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.
RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed
Appointments Available for RPU Assistance Programs:
Customers can call RPU Customer Service to schedule an appointment. For more information visit RiversidePublicUtilities.com/Assistance.
No utility shut-offs will be undertaken through the duration of the emergency.
For more information related to COVID-19, please visit COVID-19 information page.
Released 01/20/2021
New program allows businesses hurt by COVID-19 to apply their deposits to their account balance
Released 01/15/2021
The Small Business Deposit Credit Program is designed to assist and provide relief to the local small business community adversely impacted by COVID-19 restrictions.
