Riverside Public Utilities
COVID-19/Coronavirus Update
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Welcome

RPU Customer Service Lobby Hours (Effective March 31, 2021)

Downtown Customer Service Center & Casa Blanca Customer Resource Center
Monday through Friday: 10:00 a.m. – 2:00 p.m. (EXCEPT HOLIDAYS)
Saturday & Sunday: Closed

*Masks will be required and temperature checks will be performed.

Bills may also be paid: online, by phone automated system (951) 782-0330, by 311 mobile application, by mail, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes (No Cash please).

RPU Customer Service & 311 Call Center Phone Hours:
RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application.

RPU Customer Service (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m. (EXCEPT HOLIDAYS)
Saturday: 8:00 a.m. – 1:00 p.m. (EXCEPT HOLIDAYS)
Sunday: Closed

Appointments Available for RPU Assistance Programs:
Customers can call RPU Customer Service to schedule an appointment. For more information visit RiversidePublicUtilities.com/Assistance.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information related to COVID-19, please visit COVID-19 information page


Riverside Public Utilities is an award-winning consumer-owned water and electric utility that has been providing efficient, reliable services throughout the City of Riverside since 1895.

We are committed to providing the highest quality water and electric services at the lowest possible rates to benefit the community.

Call (951) 782-0330 for 24-hour power/water emergencies.


 

Save time and energy - pay your bill online.


 

Latest News

City of Riverside Approves Plan to Help Businesses With Utility Costs

Released 01/20/2021

New program allows businesses hurt by COVID-19 to apply their deposits to their account balance

Read More

Small Business Deposit Credit (SBDC)

Released 01/15/2021

The Small Business Deposit Credit Program is designed to assist and provide relief to the local small business community adversely impacted by COVID-19 restrictions.

Read More

Understanding PFAS

Released 12/8/2020

Learn more about PFAS

Read More

 


 

 

 




 

 

Newsroom

Newsroom

Visit the newsroom for the latest, most up-to-date RPU news.


Riverside City

Upcoming Changes to Both Water and Electric Rates


Utility 2.0

Utility 2.0

The utility industry is undergoing its biggest changes yet.


 

 

 

 

Email Updates

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